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How to Return?
Only eligible wigs(Including no lace cut, no damage, unwashed, no hair cut, no hair dye, no altered, etc) can be exchanged. If you want to exchange it, please contact us in 7 days upon receiving goods. Any request after 7 days will not be honored.
Please contact us first about the problem you met, we will try our best to solve your problem. If your problem can’t be solved without return, we will be happy to accept it and add your name in our return system. Return without communication will be rejected.
We gladly accept returns on all eligible products. Carinahair do not sell refurbished or previously owned products and return postage is on buyer.
Products must be returned to us within 7 days from the day it was authorized for an exchange. After 7 days we will assume that the product is satisfactory and no exchange is necessary.
Once the restocking fee is applied, any balance remaining will be refunded to the PayPal account submitted with your original order.